15+
Years in operations & finance execution
Revenue-critical systems, forecasting, pricing, SOPs, cost control, KPI cadence, service quality, and disciplined operating routines.
Riga, Latvia · Operations · Finance · Systems
Dmitrij
Tihonovic
Operator of revenue-critical systems across hospitality, finance, and business operations.
I build and run systems where pricing, cash flow, service quality, and execution discipline directly affect results. My work combines hands-on hospitality operations with practical development of tools for web delivery and property management.
Positioning
15+ years of hospitality operations, financial execution, and business systems work. Strongest in environments where variability is high, discipline matters, and the result depends on the operating system behind it. Currently developing practical tools for web delivery and property management alongside ongoing consulting and operating work.
Selected proof
Substance before storytelling.
6.6 → 9.1
Booking.com guest rating turnaround
Performance improvement achieved through operating discipline, service quality, and process redesign rather than capex-heavy fixes.
Owned + Leased
Real operating exposure
Hands-on responsibility across hospitality investment and operations in Latvia, with direct accountability for cash flow, budgets, pricing, and quality.
LV · LT · EE
Baltic regional coverage
Commercial, implementation, and country-level operating experience across the Baltics in hospitality software and business development.
What I do well
Execution, control, and system design.
The most accurate way to read my profile is not “general management.” It is operating execution, financial discipline, and system-level thinking applied where revenue, quality, and process actually meet.
01 · Operations & Finance
P&L through operating discipline.
Budgeting, forecasting, cash-flow planning, pricing strategy, cost control, KPI review, vendor management, reporting, and performance improvement under real constraints.
02 · Systems & Process
Better structure, less friction.
SOP design, decision rules, corrective actions, implementation alignment, cross-functional coordination, and building operating systems that remain usable after the meeting ends.
03 · Applied tooling
Operator-built tools for real problems.
Developing practical systems for property management and web delivery, informed by years of operating needs rather than product theory. Digital assets and AI remain part of the research layer, applied only where they improve operating outcomes.
Current focus
Operating foundation first. Selected systems follow.
The priority is a clear professional presence rooted in what I actually do: hospitality operations, financial execution, and practical tool development. Selected systems appear here only when they are mature enough to add signal.
Hospitality operations
Financial execution
Property management
Web delivery systems
Process design
Applied tooling
How this is structured
Layer 1 — Operating profile
This site gives a clear account of what I do, what I have done, and what I am working on.
Layer 2 — Systems in development
Practical tools built from real operating needs. They can stand alone later, once they carry enough operational and commercial weight.
Layer 3 — Secondary interests
Digital assets, DeFi research, and AI-assisted workflows inform how I think, but they do not define the core work.
In development
Selected systems in development.
Internal systems shaped by real operating needs, shown here as they develop.
System 01
AI-assisted site prototyping engine
An internal workflow for generating tailored demo sites and moving qualified leads from prototype to production through an operator-assisted delivery process.
System 02
Property operating system
A lightweight PMS, reporting, and operating layer built from real hospitality needs, designed to simplify reservations, controls, occupancy tracking, and day-to-day management across seasonal properties.
Experience
Track record with real operating weight.
Your credibility comes from long-cycle execution, not from aesthetics alone. The timeline below is structured to show practical responsibility, sector movement, and why the current profile is broader than a standard hospitality CV.
2022 — Present
Independent systems developmentWeb delivery · Property systems · Applied research
Building practical tools for hospitality operations and web delivery. Secondary research in digital assets and AI-assisted workflows is applied selectively where it improves operating outcomes.
IndependentOngoing
2019 — Present
Co-Founder & Managing DirectorHospitality investment & operations
End-to-end responsibility for budgeting, forecasting, pricing strategy, cash-flow planning, controls, SOPs, vendors, reporting, and service quality across owned and leased assets in Latvia.
Riga & JūrmalaOwned + leased operations
2018 — 2021
BD Manager Baltics / Country LeadHospitality software / PMS
Owned the commercial cycle across Baltic markets and coordinated implementations to improve operational fit, adoption quality, and regional execution.
HORES PLUS Ltd.Latvia · Lithuania · Estonia
2015 — 2018
Revenue & Operations ManagerMulti-property hospitality environment
Forecasting, inventory controls, KPI cadence, corrective actions, pricing decisions, and operational coordination across a four-property setup under variable demand conditions.
Hotel group4 properties · Latvia
2006 — 2015
Hotel operations managementFoundational execution years
Front-line to management exposure across 3*–5* hospitality environments, forming the operational base behind later commercial, financial, and leadership responsibility.
Various hotelsLatvia
Operating principles
How I tend to approach work.
01
Fix the constraint.
I prefer diagnosis over noise. The task is to identify where performance actually breaks, not where people feel pressure most loudly.
02
Respect the operating reality.
Budgets, staffing, demand variability, process fatigue, adoption friction, and risk are part of the system. Good decisions account for them instead of pretending they do not exist.
03
Measure what matters.
I trust outcomes that can survive contact with numbers, cash flow, execution quality, and repeatable routines — not presentation alone.
Contact
Let’s make the next step practical.
Open to selected conversations around operating engagements, consulting, systems work, and practical projects where hospitality operations, financial discipline, or tool-building are relevant.
LinkedIn
Dmitrij Tihonovic ↗
Full professional profile
Full professional profile
Email
dmitry.tihonovic@outlook.com
Location
Riga, Latvia · European timezone
Availability
Open to consulting, operating engagements, and selected conversations.